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In very rare case this will happen, we reserve the right to cancel and/or refund or exchange, any order placed and/or paid for.
We are here to provide as best quality flowers as we can sort at the finest designs. We take your orders very seriously and should be delivered to the recipient to meet your needs. If there is an issue with the flowers, please contact us as soon as possible and we do appreciate that a photograph/detail of the delivered flowers is submitted to our responsive team via email. Please also keep the flowers that you are not pleased with as we may need to have them returned to assess any causes. Generally, flowers should last around one week and it is recommended that you ensure your flowers get a proper care and are placed in a cool area to extend their lives. Cancellations are normally required 24 hrs notice and orders which have prepared and/or left with our delivery team cannot be cancelled.